Previous experience (2 years+) in similar roles in the Higher Education sector is essential.
About The Ambassador Platform
The Ambassador Platform is a bespoke solution that makes it simple, safe, and scalable to use student ambassadors in your recruitment marketing. Our platform facilitates digital engagement throughout the whole student recruitment journey, helping prospective students to better understand a unique university or college experience. Our product enables 100+ global Higher Ed providers to share an authentic digital insight into what the experience of being part of their institution is really like by allowing prospects to engage directly with ambassadors, through conversations and user-generated content. Every month tens of thousands of messages are exchanged between ambassadors and prospective students, enabling them to make more informed and confident decisions about where they’d like to study. We’re very proud of the real impact that we have on people’s lives across the world when making these life changing decisions.
The Ambassador Platform is a fast-paced, entrepreneurial environment. We operate a 'high trust, high performance, and high transparency' culture. Our key focus is on strong outcomes, where everyone is self-motivated and empowered to take responsibility and accountability for their own performance and the completion of work, but is given reasonable flexibility for the management of their own time. In conjunction with this there is high visibility around progress and outcomes across the company, and everyone is expected and encouraged to highlight areas of improvement. Above all, we value the people we work with, building strong and lasting relationships and are always friendly, kind and approachable.
The Ambassador Platform is headquartered in the UK and has offices in London, Lviv, and Brisbane. Find out what it’s really like to work with us by chatting to our friendly team and see what we get up to on Linkedin.
We’re looking for someone that is detail-oriented, friendly, adaptable and hard-working. Our Customer Success Manager (EMEA/NA) will:
Within 1 month you will have completed our supportive and comprehensive onboarding process and be a fully integrated team member.
Within 3 months you will likely be fully functioning in your role, having been introduced to all your new customers.
Within 6 months you will be confident interacting with your customer base, working closely with them to help improve their outcomes. You’ll also have contributed to shaping and/or improving internal processes to help our team shine.
The person we’re looking for