The Essentials

  • Job title: Operations Manager
  • Contract type: Full time
  • Location: London, UK
  • Flexible office/remote working. Must attend the company wide office day on the second Friday of every month
  • Salary: £35-45k depending on experience

Previous experience in one or more of the following fields is required:

  • Operations at a fast growing company
  • Accountancy/bookkeeping
  • Executive assistant

About The Ambassador Platform

The Ambassador Platform (TAP) is the market leader in Experience Communication Management (XCM) technology for global education providers. Our product enables 100+ global education providers to share an authentic digital insight into what the experience of being part of their institution is really like by allowing prospects to engage directly with ambassadors, through conversations and user-generated content. Every month our platform facilitates tens of thousands of messages between ambassadors and prospects.

Our culture

TAP is a fast-paced, entrepreneurial environment. We operate a 'high trust, high performance, and high transparency' culture. Our key focus is on strong outcomes, where everyone is self-motivated and empowered to take responsibility and accountability for their own performance and the completion of work, but is given reasonable flexibility for the management of their own time. In conjunction with this there is high visibility around progress and outcomes across the company, and everyone is expected and encouraged to highlight areas of improvement. Above all, we value the people we work with, building strong and lasting relationships and are always friendly, kind and approachable.

TAP is headquartered in the UK and has offices in London, Lviv, and Sydney. Find out what it’s really like to work with us by chatting to our friendly team and see what we get up to on Linkedin, and Twitter.

Impact

This is a highly varied and fast-paced role that covers a wide range of operational activities. You’ll be operating at the top of the company, working most closely with the co-founders, George and Nik, helping them to overcome the challenge of growth and evolve the company’s operations as we scale. This means handling a wide range of operational tasks so that functionally-aligned employees can focus on the activities that make them most effective as well as improving the operational processes of the company. We’re looking for someone that thrives on problem solving, is detail oriented and ‘gets shit done’.

You will:

  • Own the company’s financial, administrative and business operations with the goal of consistent alignment and efficiency across teams to deliver maximum business outcomes. You’ll have support in these areas but you’ll be responsible for the day to day performance of these areas.
  • Learn about the current operations of the company and how to perform those tasks. Learn from mentors and other companies about how TAP needs to evolve the way we operate in order to be ready for the next phase of growth without operational overheads slowing us down.
  • Teach and work with all team members to ensure that they are working in the most efficient way possible, are aligned on key company objectives and work with senior management to identify risks and issues across the business.
  • Improve automation across all areas of the business and successfully implement new processes with full buy-in and understanding from all team members.

Progress

Within 1 month you will have completed our supportive and comprehensive onboarding process and be a fully integrated team member.

Within 3 months you will be fully responsible for all financial, administrative and business operations and have started to identify and plan key areas of improvement.

Within 6 months you will have implemented new processes that significantly increase time and cost efficiencies across the company.

Perks

  • Flexible working focussed on outcomes to maximise your productivity
  • Wellness activities and incentives encouraging physical and mental wellbeing
  • 33 days holiday a year (including bank holidays);
  • Team activities including team trips overseas