Previous experience in similar roles including Higher Education and/or Customer Success is preferable but we enjoy developing people so if this role feels right for you and you have other qualifications or experience to show your capability, we welcome your application.
About The Ambassador Platform
The Ambassador Platform (TAP) is the market leader in Experience Communication Management (XCM) technology for global education providers. Our product enables 100+ global Higher Ed providers to share an authentic digital insight into what the experience of being part of their institution is really like by allowing prospects to engage directly with ambassadors, through conversations and user-generated content. Every month our platform facilitates tens of thousands of messages between ambassadors and prospects.
TAP is a fast-paced, entrepreneurial environment that is prone to quick changes. We operate a 'high trust, high performance, and high transparency' culture. Our key focus is on strong outcomes, where everyone is self-motivated and empowered to take responsibility and accountability for their own performance and the completion of work, but is given reasonable flexibility for the management of their own time. In conjunction with this there is high visibility around progress and outcomes across the company, and everyone is expected and encouraged to highlight areas of improvement. Above all, we value the people we work with, building strong and lasting relationships, always friendly, kind and approachable.
TAP is headquartered in the UK and has offices in London, Boston, Lviv, and Sydney. Find out what it’s really like to work with us by chatting to our friendly team and see what we get up to on Linkedin, and Twitter.
We’re looking for someone who will:
“...The team are highly skilled but more importantly just great to work with, finding solutions to barriers and making us feel like we are their number one client.”
“...Of course we love the platform, but your team is the real secret and each one of you deserves a genuine “thank you”. Not only are you always an absolute pleasure to work with, but your customer support and attention to detail is top notch. The work you’re doing behind the scenes to continuously improve TAP and add value for your partners does not go unnoticed.”